Privacy Policy of LiveReacting

Consent to Privacy Policy

By using LiveReacting's services, you agree to the collection and use of information as described in this Privacy Policy. You must agree to this Privacy Policy before accessing our services.

LiveReacting operates the LiveReacting.com website, which provides live streaming services. This policy informs website visitors about our handling of Personal Information when using our Service.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined here.

Information Collection and Use

For a better experience, we may require certain personally identifiable information, including but not limited to your name and email. This information will be used to contact or identify you.

We collect:

• A list of FB pages (with access token) you manage (if granted access to your Facebook account)
• A list of your YouTube channels (with access token) (if granted access to your YouTube account)
• Your name and email address
• Access tokens for Facebook, Twitch and YouTube to perform actions on your behalf
• Data related to your live streams

We use YouTube API Services for YouTube-related functionality (specifically live video streaming). By using our service, you agree that we access and use your YouTube data in accordance with this policy and YouTube's terms of service.

How We Use Your Data

We use this information to:

• Provide our core services of scheduling and hosting live videos on your Facebook pages, YouTube channels, and other streaming destinations
• Improve and optimize our services
• Communicate with you about our services

Data Retention and Storage

We adhere to strict data retention policies in compliance with Facebook, Twitch and YouTube API Services requirements:

• Authorized Data: We only store and process authorized data (YouTube channel information, live stream information and access tokens). We do not store or retrieve non-authorized data. Stored for as long as you are an active client of LiveReacting, but for no longer than 30 calendar days without refresh or authorization verified. We refresh this data every 30 days or delete it if you revoke access to your YouTube, Twitch or Facebook account.
• Live Stream Data:
  • Real-time data (e.g., live stream view counts): Retrieved and used in real-time only, not stored on our servers.
  • Core functionality data (e.g., stream status, live comments): Stored as long as necessary for our services, with authorization verified every 30 days.
• Data Accuracy: During live streams or when you have scheduled live streams through LiveReacting, we periodically check the status of the live stream to ensure we display correct information. This is done only for active or scheduled live streams. It's important to note that while we make every effort to ensure data accuracy and timely updates, the most current data is always available through Facebook, Twitch or YouTube's own services.
• User-Initiated Data Deletion: You can request deletion of your stored data at any time by contacting us at [email protected] or through our live chat. Upon receiving such a request, we will delete your data as soon as possible and within 7 calendar days. Please note that this deletion only affects data stored by LiveReacting and does not impact data stored by YouTube and other streaming platforms.
• Account Deletion: If you delete your account from our service, we will also delete all user data we have stored related to your account as soon as possible and within 7 calendar days.

We store your data securely on encrypted cloud servers in the United States, using industry-standard security measures including strict access controls, encryption at rest, and internal security audits.

User Rights and Data Control

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Revoke access to your YouTube, Twitch or Facebook account

To exercise these rights, contact us at [email protected] or through our live chat. To revoke LiveReacting's access to your YouTube data, visit https://security.google.com/settings/security/permissions.

YouTube API Services

We use YouTube API Services. By using our service, you are also bound by Google's Privacy Policy and YouTube Terms of Service .

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, perform Service-related services, or assist in analyzing Service usage. These third parties have access to your Personal Information to perform tasks on our behalf but are obligated not to disclose or use it for other purposes.

Security

We strive to protect your Personal Information using commercially acceptable means. However, no method of internet transmission or electronic storage is 100% secure and reliable.

Links to Other Sites

Our Service may contain links to external sites not operated by us. We advise reviewing their Privacy Policies and assume no responsibility for their content or practices.

Children's Privacy

Our Services do not address anyone under 13. We do not knowingly collect personal information from children under 13. If we discover such collection, we will delete it immediately. Parents aware of their child providing us personal information should contact us.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. We advise reviewing this page for changes. Changes are effective immediately upon posting.

Contact Us

For questions, suggestions, or complaints about our privacy practices, please contact us at [email protected].